FQAs
Buying from Jennifer Bags
How do you know that items are authentic?
With Jennifer Bags you can shop with confidence, before any item is posted to Jennifer Bags website or sold through our shops, it is SYSTEMATICALLY meticulously checked by our highly qualified authenticators to guarantee compliance and authenticity. We Offer you a lifetime money back (full refund) if not authentic. In addition, we provide Entrupy Authenticity certificate with all our orders.
How can I place an order?
If you are interested to order an item from Jennifer Bags , you can place an order online in a few simple checkout steps.
Do you offer discounts?
All our prices are fixed, however, if an item isn't sold after 2 months, there's a possibility of a price reduction.
How can I pay for my order?
China: We offer Cash On Delivery/Card on Delivery, and we accept Visa, Mastercard, Wire Transfers at our shops and as well as our website .
Rest of the World: We accept Visa and Mastercard on our website as well as bank transfers.
How long it takes to receive my order?
We ship your order within 48 hours of receiving your order, where transit time is as follows:
- China: Same-Day and Next Day Delivery.
- Rest of the World: 2 to 4 Days.
Do you offer International shipping?
Yes, we ship worldwide for free through DHL for orders value $850 and for orders below $850 we charge $50 for shipping. We ship within 48 hours after receiving your payments (excluding weekends and public holidays) whereas the transit time is as follows: China from 2 to 3 days and rest of the world from 2 to 4 days.
Who will pay for customs?
Customs fee is paid by customer at his/her country, as much as we would like to help you decreasing or waving customs, we mark all our shipments as “used item” however due to strict customs regulation and shipment insurance we have to declare the true value of the shipment and won’t be able to mark it as a “gift”